Now Hiring - Account Manager, Meetings & Events, Pharmaceutical/Biotech in Waltham, MA

Our Company

Unbridled puts people first, and it's embedded into our culture. Our job is to connect companies with their people through engaging and impactful services, from event management to production to creative services. Our values drive everything we do, and we believe in fostering a culture of authenticity and radical generosity. You will thrive at Unbridled because we focus on relationships, keep clients first, and put people before process.

Job Description

The qualified candidate for Account Manager will have long-term career goals within meeting and event management with the intent of maintaining and growing business, as well as, managing an account team as it pertains to assigned accounts. They will be equipped with the experience, as well as motivated, to consult strategically with clients to promote Unbridled services, develop business within the client account, and expand Unbridled’s exposure to other new business. They should be extremely self-motivated, driven, committed, and a dedicated team player. This position will focus on pharmaceutical clients and must understand the lifecycle of commercial meetings, HCP/customer engagement meetings, and congresses.

Successful candidates will have the following:

• 7+ years meeting or event planning experience to include:
  • Hotel contract negotiation
  • Hotel sourcing through Cvent
  • Menu and décor planning
  • Meeting space management
  • Budget creation and management
  • Cost savings tracking
  • EOY Reporting
  • Vendor management
  • Attendee registration
  • Rooming list management
  • Transportation/manifest management
  • On-site operation including staff management
  • Event creative design, content, production services, and video production
  • Consult clients on strategic meeting management
  • Understand HCP reporting and reimbursements
  • Familiar with the lifecycle to drug development
  • Familiar with the quarterly cadence of pharmaceutical meetings
  • Know the acronyms and terms used in pharmaceutical companies
  • Managed high-volume accounts with a combination of long and short lead times
• Excellent computer skills – Microsoft Office, Word, Excel, PowerPoint, MS Teams, Sharepoint, Outlook, Database Management
• Experience working within Cvent
• Effective, professional business communication skills, - written, presentation, client contact
• Ability to manage a team of employees and oversee teams on larger or more complex client-specific projects
• Travel savvy - ability to travel 1-2 weeks per month (on average, actual travel varies based on client requirements)

Preferred but not required:

• Industry Affiliations – MPI, PCMA, SITE, others
• International meeting planning or travel experience

What you would be doing at Unbridled:

• Develop and maintain strategic client relationships
• Ensure the health of client accounts
• Develop account standards and processes
• Maintain and grow account business and actively participate in the renewal process
• Ensure quality performance of project teams assigned to specific projects
• Communication with clients at all levels of organizations, written and conversational
• Financial responsibilities:
  • Ensure budget accuracy and integrity
  • Create program budgets
  • Participate in program reconciliation
  • Ensure comprehensive understanding of client financial objectives year over year
  • Develop and maintain and responsible for fiscal forecast for each account assigned
  • Understand MSAs and SOWs
• Oversee online registration process and website development
• Ensure program resume is created and accurate
• On-site staffing management, maintaining standards of service and image
• End-of-year reporting to include summary of meetings booked, destinations, number of attendees, cost per program by deliverable, cost savings, etc
• Embody our Unbridled brand and culture

Comprehensive Benefit Package

Unbridled provides a comprehensive benefits package to all Unbridled employees, as well as other perks and work-life integration. The package includes:

• Salary Range: $85,000 - $93,000 + commission
• Health Insurance with defined employer contribution - up to 100% for employee - only coverage in HDHP/HSA plan
• Dental Insurance, Vision Insurance, FSA & HSA Plan Options
• 100% Company Paid Life, Short-Term & Long-Term Disability Insurance
• 401k Plan with Discretionary Company Match
• Employee Loan Program
• 4 Weeks Paid Time Off + Paid Sick Leave + Flex Holiday Week
• 7 Paid Holidays + 3 Floating Holidays
• 3 Days Community Service Leave
• Monthly Parking Pass
• Professional Therapy Benefits
• Voluntary Pet Insurance
• Cell Phone Allowance

In addition to our extensive benefits package, we also offer things like a company advocate program for new hires, wellness days, company social events, awards to empower employees to recognize colleagues, and more. We also have monthly Friday Forums where employees have a chance to hear from different members of the company regarding important updates and communications.

An Unbridled Community Takes All Kinds

We hire top talent from various backgrounds and intentionally cultivate a workplace of belonging where every team member is celebrated for who they are and where differing perspectives are valued. We are committed to creating a diverse, caring community where everyone can feel like they belong, no matter their race, ethnicity, religion, age, gender, sexual orientation, or ability. Come “Be you” with us.

Wage differential is based on seniority, merit, geographic location, education, training and experience. Talk with your recruiter to learn more.

Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. Any individual requiring accommodation/modification to complete this application should contact us [please apply online].

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